Graphic Designer

Closing Date   : 2022-07-31
Hotel     : Estadia Hotel

Job Description

Benefits*: - 5-day Working Week (effective May 2022) - 4 days Parent-Care Leave - 90 Days Maternity Leave - 6 days Paternity Leave - First Day of School Leave for parents - 6 Days Bereavement Leave - Furry Care - Time-off for up to 4 hours - Hiring Incentive - Exam Leave - Duty Meal Interested candidates may submit detailed resume stating current salary, including a recent photograph to wan.rohaida.muhammad@hattenhotel.com.

Skills Required

Financial Controller

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

The Financial Controller will be responsible for managing the day to day operations of the Finance department, such as preparation and management of the hotels financial budgets, implementing and overseeing all activities relating to the financial aspects of the hotel in compliance with the local tax laws and also by the hotel’s SOP’s. Additionally, he or she is responsible for the financial analysis, reporting, budgeting, forecasting, audit and control, asset and liability reconciliation, working capital and cash control. etc Also, ensure the safekeeping and updating of all legal documentation relating to the financial status of the hotel.

Skills Required

Bachelor's Degree in Finance/ Accounting. Qualified Chartered Accountant would be an added advantage. Should have the skills of MS Applications - Excel, Powerpoint etc. Knowledge of back office accounting systems like Sun, SAP, etc. Knowledge of Hotel Software or Property Management Systems like FIDELIO, OPERA, etc. Excellent communication and negotiation skills. Able to communicate in Bahasa Malaysia and English, both oral and written. Excellent financial/business acumen and possess strong Financial knowledge. Analytical skills and very well organised.

Executive Secretary

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

Act as Personal Assistant to the General Manager, providing secretarial and administrative support. Co-ordinate and arrange all activities relating to the General Manager’s office. Liaise with Executive Committee, Department Heads, and Staff of the Hotel. Co-ordinate guest recognition program to ensure appropriate welcome greeting and amenities in place for guest history guests and VIPs - in conjunction with the Guest Relations Manager. Provide secretarial support to other Executive Committee Members, as needed. Co-ordinate and support Hotel Secretaries, as needed. The Executive Secretary will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Skills Required

Senior Purchasing Executive

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

To follow purchasing procedures as laid down by the hotel, especially local procurements, in coordination with the respective departments. To assist the Purchasing Manager/ Assistant Purchasing Manager in the following responsibilities. • Logs Purchase Requisitions submitted by the various departments. • Segregate the requisitions, whether to be procured from local supplier or from a foreign source. • Check the price in the market by calling for quotations for Purchasing Requisition with the exception of items that are already on contract basis. • Suggest substitute to the departmental head if the required goods are not available. • Check all quotations submitted by suppliers and verify the prices. A minimum of three quotations should be obtained for any item with the exception of regulated items. • Prepare the Purchase Orders after the Purchase Requisition are approved by the General Manager and the Financial Controller. • Monitor and keep track of Purchase Requisition and Purchase Order circulation. • Keeps Purchasing Manager & Assistant Purchasing Manager posted on the status of Purchase Requisition and Purchase Order pending approval. • Follow-up with the supplier to ensure timely delivery of the ordered merchandise. • Received in the morning, the requisition of the Kitchen through daily market list. • Place order for daily market list items based on tender prices. • Procure emergency requirements of the Kitchen by direct purchase. • Carry out market surveys with the Purchasing Manager & Assistant Purchasing Manager and compare prices in the market with those quoted by the suppliers. • Prepare market survey reports • Inform the Purchasing Manager and Chef regarding sudden price fluctuation of heavily consumed items. • Prepare comparative statement of tenders received and check the prices quoted and submitted by the bidders. • Distributes of Purchase Requisition and Purchase Order copies in timely manner, maintains accurate and up-to-date files. • Perform other duties as may be assigned by the Purchasing Manager & Assistant Purchasing Manager.

Skills Required

IT Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

Responsible for the maintenance and troubleshooting of overall Hotel computer systems, network and applications; • Supports the needs and requests of computer users and in-house guests; • Responsible for mastering the configuring, setup and maintenance of computer systems hardware, software, peripheral and network systems; • Handles any implementation of new software or hardware and upgrades; • Troubleshoots, diagnoses problems, implements corrective action procedures in other computer-related systems and applications; • Standardizes and updates computer procedural documentations; • To be on-call after office hours in case of systems breakdowns and be able to provide on-line and/or on-site support; • Trains I.T. Assistant; • Administer user accounts; • Provide guidance to users on how to operate new software and computer equipment; • Maintain standard filing system for easy and quick document assess and retrieval;

Skills Required

Human Resources Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

(1) Scope of duties responsible for the daily management of the Human Resources Department and assisting with the implementation and administration of personnel policies , practices and procedures . (2) Be aware and abide by equal employment opportunity and affirmative action legislation and the hotel’s policies in regards to harassment prevention and ensure all associates must be trained on sexual harassment prevention . (3) Work in a safe manner and abide by Occupational Health and Safety legislation and the hotel’s policies in regards to accident and incident reporting procedures . (4) Adhere to all standards and procedures as set out in the employee handbook and compliance with Hatten Hotel Worldwide . (5) Deliver exceptional service to both the internal and external customers in line with the principles of our Hatten Hotel Worldwide core value and culture . (6) Participate in the development and implementation of Human Resources policies for the establishment (7) Assist department heads and make recommendations regarding Human Resource issues including staffing levels (8) Collate staff turnover and sick leave statistics (9) Monitor the Human Resources Department compliance with Federal and State Employment legislation ,Equal Employment Opportunity , Anti Harassment Policy and Industrial Awards . (10) Manage the recruitment systems within the hotel , paying particular attention to advertising , screening , work permits , reference checks and administration of all new hires . (11) Assist with the annual Employment Satisfaction Survey (engagement Survey) (12) Ensure the effective administration of personnel records and files in line with Hatten Hotel Worldwide policy . (13) Develop and administer hotel Human Resources policies and procedures (14) Administer the employee recognition programs (15) Assist and develop department heads so that they may improve their own Human Resources Management practises within their area . (16) Liaise with department heads on the development of up to date job descriptions , standard operating procedures , Training Activity Outlines , Internal Training Plan (ITP) and so on . (17) Ensure development and performance reviews are conducted regularly , identifying key personnel for further development and structured career pathing . (18) Implement and maintain Human Resources Department training systems to ensure that associates have the necessary frameworks and skills to perform their job efficiently and effectively . (19) Assist with the implementation and delivery of training programs and collaborate well with the departmental trainer (20) Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. (21) Manage the selection and appointment of new associates within the Human Resources Department . (22) Conduct monthly focus group meetings with the respective department head and their associates with GM presence to get to know the operational issues and give a support and assistant to solve the issues . (23) Comply with all corporate and hotel standard and procedures (24) Actively promote a work environment which cares for guest and associates alike . (25) Ensure that all associates comply with the professional grooming standard and ensure all associates are smile and greeting the internal and external guest as per Malaysian standard way of greetings . (26) Ensure an effective and fair grievance procedure is maintained in line with appropriate legislation . (27) Arrive at least 15 minutes earlier at the workplace before your working hours start and to notify your direct report manager if you are going to be late for work . (28) Managing the recruitment process such as : (a) Assisting and coordinating for job fairs and recruitment events (b) Preparing and posting job openings (c) Screening and rating applications (d) Coordinating the selection process and preparing the interview agenda (e) Interviewing potential employees (f) Ensuring background and reference checks are completed (g) Providing information to the respective employees about company standards and position specific (h) Contacting candidates that have been selected for a position (i) Recruiting candidates (j) Documenting recruitment metrics s (k) Sending an official announcement of people on the move via email and display the people on the move in HR notice board at Level 9 (29) Conduct daily basis and monthly HR spot check such as grooming standard , associate’s male and female locker , associate’s prayer room at level 14, hostel , quality check on meals quality serve at the Take 5 , Level 9 and feedback accordingly to Kitchen team if there’s any discrepancies . (30) Coordinating and participate Careers Talk and Job Fairs (31) Assist and support management and the leadership team with handling and resolving Human Resources issues (32) Assist management in hiring , training , scheduling , evaluating , counselling , disciplining and motivating and coaching employees . (33) Perform other reasonable job duties as requested by the General Manager. (34) Reply acknowledge receipt of candidate applications within 3 days of working business submitting the online job application to the hotel and all email departmental communication received must be responded and acknowledge within 48hours . (35) Fully aware and understand on HR KPI’s and HHW HR audit and all HR team been trained and has fully understand on HR KPI’S and HHW HR audit . (36) Ensure all the monthly HR report that has been assigned by Direct Manager , Group Director Of HR and Financial Controller has been submitted as per dateline given . (37) Property HR Champion for driving the Training across all departments and property champion for monitoring and handling HRDF process . (38) To assist and support other operational department when it is needed base on high occupancies and operation demands. (39) Ensure that all associates comply with the grooming standards , HR policies and procedures and all associates are following the professional grooming standard (40) Actively participate and involved in all HR activities related to associates and Corporate Social Responsibilities (CSR) and drive the participation of all associates from all department . (41) Ensure all the hotel manning are up to date and following the budget guideline when hiring . (42) Monitoring / tracking employee relations issues including resolution and follow up issues . (43) Organizing the monthly associate’s activities such as health program , in door and outdoor program , CSR activities and anything related to employee engagement . (44) Assist in logistics , administration and scheduling of annual employee surveys (45) Actively involve and supporting the OHS activities implementation that drive by the committees at the property . (46) Ensure all department heads across all department complete the end year appraisal every year for all their respective associates in their department/sections . (47) Ensure all associates across all department sign a copy of the code of conduct every year by 31st March . All code of conduct that has been signed by the associates must be file in their personnel file . (48) Conducting and organizing daily , weekly and monthly HR spot check such as : (a) Monthly Associate’s Locker spot check (b) Daily Spot Check On Associate’s Prayer Room (c) Weekly Spot Check On Departmental Training (d) Weekly Spot Check On Associate’s Hostel (e) Daily Spot Check On Associate’s Grooming Standard (f) Daily Spot Check On Associate’s Meals at Take 5 (g) Weekly Spot Check On Associate’s Understanding and knowledge of Brand Behaviours , Philosophy , Positioning Statement and General Knowledge Of Hotel Products across all departments (49) Perform monthly duties as the Executive On Duty (EOD) as per scheduled assigned by Executive Office and report send accordingly to General Manager . (50) Ensure succession planning been implemented at the Human Resources Department and property as well . Drive all department heads to complete the succession planning for their high potential associates at their department .

Skills Required

Marcom Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

As the Marcom Manager, you will be responsible for performing the following tasks to the highest standards: • Be familiar with hotel product knowledge and related activities. • Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc. • Assist the relevant departments to achieve the revenue targets and related tasks set by the hotel. • Develop and implement the hotel's advertising budget and external advertising. • Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel. Ensure that the hotel has a good image and corresponding flow on the mainstream platform in the main source area. • Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns. • Fully monitor all printed products of the hotel to ensure consistency with group guidelines. • Ensure the hotel homepage, official Weibo and other online and social media platforms’ information is accurate and updated in a timely manner. • Real-time monitoring of guest comments on various network platforms and replying promptly. • Plan and execute hotel public relation activities and achieve expected ROI. • Design prints according to hotel standards and ensure print quality. • Manage a comprehensive targeted database and advertise hotel promotions. • Monitor expenses according to the commercial development department budget to maximize return on investment. • Liaise with other hotel departments, outside organizations or government departments to coordinate and implement different hotel projects. • Assist with photography, video shooting and interviews of domestic and foreign media. • Update the gallery and promotional kit in a timely manner to maintain a fixed capital list. • Prepare, plan and execute hotel public relations activities. • Maintain normal communication with the local media. • Monitor the design project. • Responsible for the management of the Marcom department. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Skills Required

Safety & Security Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

To serve the needs of the business, our guests and our associates by managing Hatten Place Melaka Safety & Security Department and ensuring efficient implementation of all its safety and security matters. Safety & Security Manager is responsible for ensuring guest comfort and security at all times. At Hatten Place Melaka, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our associates with respect, and work hard together to deliver the highest quality of service to all. KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done. Hatten Place Melaka employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Planning and Organising: To lead a team that will focus on security and safety awareness, implementation and improvement of the security and safety system. Work on the implementing Safety & Security policies, procedures, rules & regulations, audits and investigation. Maintaining associate, guest, vendor, visitor and property / asset protection. To prepare the security and safety budget for the property and provide the safety and security input into hotel strategic and operational planning exercises. Train and create internal security and safety awareness amongst the hotel associates Administration Liaise with Human Resources Department over all security associates matters including recruitment and interviewing. Control all payroll and business expenditure of the department Forecast the department annual budget

Skills Required

Maintenance Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

Assist in spearheading the optimal performance of the maintenance operation and services, to achieve a level of comfort and satisfaction that exceed Hotel’ expectation and which is cost effective and operationally viable. • Liaise with other departments with regard to the provision of engineering services to achieve Hotel’ satisfaction and comfort. • Optimize usage of operating equipment; supplies and services. • Maintain standards for maintenance and repairs of furniture, fixtures and equipment. • Identify, initiate and be responsible for special projects, treatments and repairs determined by Maintenance Manager from time to time • Simplify work techniques, update new techniques, supplies and equipment, increasing efficiency and the maintenance of operational readiness of equipment and supplies. • Assist Maintenance Manager to identify, develop and address manpower needs and training and review current systems. • Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counseling staff that deviates.

Skills Required

Director of Sales & Marketing

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

1. Lead and manage overall hotel Sales Department 2. Handle incoming sales’ inquiries via email/telephone 3. Response/reply to all inquiries via email/telephone 4. Prepare sales proposal to all clients both preliminary & official 5. Handle in-house hotel inspections, with / without appointment 6. Follow-up on all correspondence’s closure/finalization relating to business events 7. Organize in-house Sales & Marketing activities for external clientele 8. Coordinate with all respective departments pertaining to operational requirements of the business 9. Prepare weekly & monthly forecasts reports for GM 10. Prepare monthly reports for GM 11. Preparation of annual Hotel Revenue Budget & Sales & Marketing Plan 12. Work with all external business sources in all contributing segments in business development 13. Organize periodical coordination meeting/sales meeting with related hotel departments 14. Identify new business leads, and periodically apply strategies for business development 15. Manage and maintain current and new accounts across all market & business segments 16. Carrying out ambassador roles in meeting/handling hotel VIPs, special occasion guests etc 17. Sales visitations to local & regional states in Malaysia for new business leads for all segments in coordination with internal Sales personnel 18. Regularly monitor external competitor activities, rates in the market 19. Identify & work with related departments on guest service standards/new innovative service delivery processes etc to enhance hotel awareness 20. Organize & conduct periodical internal for all departments on hotel products/facilities /promotions etc for product knowledge enhancement. 21. Create effective Sales Programs with MARCOM that will increase awareness & positive perception of the hotel, its activities & culinary services 22. Carry out duties assigned by GM from time to time

Skills Required

Revenue/Reservation Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a 13-month rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons. Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analysing and pricing group business strategies Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies. Ensure all related systems are configured correctly, validated and working to full capacity Oversee and audit the standards and operations of the reservations department. Ensure web site booking process is maintained up-to-date and functional. Ensure hotel personnel is fully competent in the use of all systems Work in liaison with hotel sales and reservations departments as a team. Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points. Conduct quarterly property performance reviews and develop strategic and tactical action Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.). Reduce the cost of distribution by finding new less expensive means of delivering business Prepare an outline for and support the annual revenue budget process. Inspire Hotel’s HODs to further embed a revenue management culture. Advise and coach the client in other operational areas. Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas. Any other reasonable requests made by management.

Skills Required

Front Office Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

Leading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/ business decision making, demonstrates honesty/integrity, leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Manage all day to day operations. Understands employee positions well enough to perform duties in employees’ absence. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team. • Verifies recognition of employees is taking place across areas of responsibility. S.O.P. J. RD 01-001 • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Review staffing levels to verify that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies • Verifies compliance with all Front Office policies, standards and procedures. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Maintaining Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedbacks, and individual coaching when needed. • Supervises and managing employees. Managing all day to day operations. Understanding employee positions well enough to perform duties in employees ‘absence. • Acts as the ‘Service Champion “for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Managing and Conducting Human Resource Activities. S.O.P. J. RD 01-001 • Identifies the development needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Solicits employee feedbacks, utilizes an “open door “policy, and reviews employee. • Manage employee progressive discipline procedures for Front Office staff. • Manages employees progressive discipline procedures for Front Office staff. • Interviews and hires Manager and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Skills Required

Executive Housekeeper

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service • Oversees laundry operations • Schedules routine inspections of all Housekeeping areas by/with the Assistant Housekeeper and other supervisory personnel • Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair • Manages spring cleaning schedules • Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair • Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate • Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed • Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel • Conducts regular department meetings • Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs • Supervises outside contractors to ensure contractual compliance • Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats • Works with Finance and Business Support Manager in the preparation and management of the department’s budget. Duties include: o Prepares the Housekeeping budget o Monitors and controls inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs o Controls and analyses department costs on an ongoing basis to ensure performance against budget o Manages the department’s expenses

Skills Required

Outlet Manager

Closing Date   : 2022-09-30
Hotel     : Hatten Place

Job Description

Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. Creates a positive team atmosphere among Team Members. Maintains records of staff periodic manner and operating costs. Provides feedback and coaching to the Team regularly. Understands building capability through Cross training. Treats all Team Members fairly, with respect. Sets high standards for appropriate team behaviour on shift. Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures. Handle guest complaints in restaurants. Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records. Check the quality of deliveries of fresh food and baked goods. Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. Arrange for maintenance and repair of equipment and other services. Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Ensures new products are executed properly the following roll-out. Is capable of handling irate customers with a friendly/calm attitude. Ensures product quality and great service. Shows enthusiasm about guest within the restaurant. Is flexible in dealing with changes/problems (e.g., being short staffed). Has effectively forecasted restaurant needs. Shifts priorities and goals as work demands change. Priorities tasks effectively to ensure most important tasks are completed on time. Delegates and follow-up effectively. Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager. Seeks, listens and responds to Guest feedback. Coaches team on how to exceed Guest expectations. Does not blame others; takes accountability for problems. Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same. Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks. Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc. Assist in planning regular and special event Menu. Conduct Daily Briefing Monthly Food and Beverage Promotion. Analyses P&L Report. Evaluate Staff Appraisal.

Skills Required