Graphic Designer

Closing Date   : 2023-02-28
Hotel     : Estadia Hotel

Job Description

Benefits*: - 5-day Working Week (effective May 2022) - 4 days Parent-Care Leave - 90 Days Maternity Leave - 6 days Paternity Leave - First Day of School Leave for parents - 6 Days Bereavement Leave - Furry Care - Time-off for up to 4 hours - Hiring Incentive - Exam Leave - Duty Meal Interested candidates may submit detailed resume stating current salary, including a recent photograph to wan.rohaida.muhammad@hattenhotel.com.

Skills Required

Technician

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• To keep all air-conditioning and refrigerant in good state of maintenance and repair. • To check frequently all major air handling units for correct function and performance, cleanliness of filters, drive belt tension and lubrication of bearings. • To perform regular preventive maintenance of all air handling units and refrigeration equipment in accordance with the schedule. • To carry out repairs to air-conditioning and refrigeration equipment when necessary. • To inspect, clean, maintain and repair all electrical appliances. • To maintain and repair all electrical appliances. • To service electrical motors and controls. • To maintain and repair all mechanical and plumbing fixtures and fittings, • To inspect, clean, maintain and repair all installations pertaining to fire fighting and pressurization systems. • To maintain domestic cold and hot water supply system. • To maintain and service sewage systems, pumps and related equipment. • To perform paint work on interior and exterior buildings walls. • To assist in the preparation of decorations for function. • To be thoroughly familiar with all regulations regarding safety at work and observe these meticulously at all times. • To perform any duties as may be directed from time to time by the Assistant Maintenance Manager/ Maintenance Manager.

Skills Required

• Diploma or professional certification in Building Services/Maintenance/Plumbing or equivalent. • Reading, writing and oral proficiency in English. • Must be willing to work flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationships with all department. • Must have a high degree of professional integrity and be able in a prudent and organized manner. • Must have commitment to follow all local policy and procedure.

Housekeeping Supervisor (Public Area)

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Supervises the activities of public area attendants, employee locker attendants to ensure clean, attractive and maintained outlets and public areas as well as back of the house, office and staff facilities areas according to set standards • Assigns staff to respective areas on daily basis. • Trains housekeeping staff according to set departmental standards and policies and procedures and informs supervisors on performance. • Monitor attendance schedule in order to ensure privacy and guest satisfaction in outlets and public areas. • Maintains appropriate standard of dress, hygiene, uniforms, appearance and conduct of housekeeping employees. • Establishes and maintains effective employee relations. • Provides input for housekeeping departmental meeting. • Controls and requisites supplies necessary for the daily operations. • Participate in taking various housekeeping inventories. • Recommends possible improvement of performance. • Advises subordinates on their work performance. • Conducts job orientation training for newly employed employees. • To perform any other duties as may be directed form time to time by the Executive Housekeeper.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationships with all department. • Must have high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Housekeeping Coordinator

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• To update room status e.g: VC, OC, IP etc. • To answer guest request and complains. • To post and record I on Lost and Found items. • Notifies the Housekeeper of valuable Lost and Found items immediately. • To perform any other duties as may be directed from time to time by the Executive Housekeeper.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationship will all department. • Must have a high degree a professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Housekeeping Assistant (Public Area)

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Skills Required

Front Office – Assistant Manager

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Skills Required

Front Office Supervisor

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Report for work punctually in a proper and neat attire complete with name tag. • Read the log book for any follow-up. • Attend daily briefing before the start of shift. • Supervise reception functions. • Supervise cashiers functions. • Follow-up on all guest related service. • Co-ordinate room sales to maximize revenue. • Ensure end-of-days cashiers closing are balance. • Enforce cleanliness of the work area. • Monitor effective manpower utilization. • Perform training and promote staff development. • Ensure effective co-ordination and communication with related departments. • Instill cost-effective measure at all time • Ensure compliance with safety and security procedures.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationships with all department. • Must have high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Reservations Supervisor

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Ensure that the reservation department is operating smoothly in accordance to hotel requirements. • Ensure all reservation taken is in order and updated in the system according to hotel regulation. • Check that all correspondence, emails and xml connectivity emails request are replied as soon as possible (24 hours) • Keep and update all tariff information according to letters sent top corporate clients and travel agents. • Be aware of all promotions and packages room rates, types of rooms the hotel has for sales. • Maintain and update current guest history data as and when necessary. • Check and reconfirm the next day arrival, in particular:- - Arrival time flight detail given - If billing to company, letter of credit should have been receive. - If repayment, money should have been received and posted - If credit card guaranteed then a verification imprint should attach • Be polite and courteous at all times when on the phone and when meeting guest. • Maintain a proper filing systems for all reservation correspondence according to arrival dates for easy access when the need arises. • Report to Reservation Manager/ Assistant Reservation Manager of any complaints received.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must have knowledge in reservation control areas. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationships with all departments. • Must have a high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Front Office Assistant

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Perform reception functions. • Assist guest in opening/handling of safe boxes • Perform cashiers functions. • Attend to all guest enquires, request and complaints. • Perform reservation functions as when required • Handling of Foreign Exchange. • Maintain safety/security and confidentiality at all times. • Maximize revenue through up-selling and suggestive selling. • Generate reports as and when required. • Attend monthly meetings as when required • To perform any other duties as may be directed from time to time by the Assistant Manager- Front Office/ Front Office Manager.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must have a knowledge in all job in Front Office control areas. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must able to maintain good relationships with all department. • Must have a high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Telephone Operator

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel’s official greeting and standard phrases. • Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialed by guest are correct. • Provide guest with any information required provided that information is not deemed confidential by management policies. • Operator must be thoroughly familiar with hotel facilities and services, location of all outlets, their hours of operation and current promotions and activities. • Operator should be familiar with telephone numbers that are frequently required by guest e.g. embassies, airlines, hotels. • Operator should be familiar with places of interest and their locations. • Relays all messages for guest accurately and promptly. • To record and carry out wake up calls as required by guests. • Remain at her station until operator from the next shift take over. To handover to the next shift all messages, wake-up calls and pertinent information for follow-up action. • During times of emergency, the operator is to remain at her station to keep lines of communication open and to follow emergency procedures and instructions given by the Supervisor or Assistant Manager- Front Office. • In the event a fire alarm triggered, the operator is to alert the Security Department and the Assistant Manager- Front Office. The operator is then required to carry out instructions given by the Duty Manager in such circumstances. • Read the operator’s daily log book and follow-up on all tasks listed on the daily check list for operators. Read the memorandum file circulated by PBAX Supervisor. • To perform any other duties as may be directed from time to time by the Assistant Manager- Front Office/ Assistant Front Office Manager/ Front Office Manager.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationship with all department. • Must have high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Bellman

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• To deliver and collect luggage for arriving and departing guest. • To greet all arriving guest and bid farewell to all departing guest using hotel standard phrases. • Explain room features and available hotel service when checking-in guest. • Possess a detailed knowledge of all hotel facilities, their location and hours of operation. • To check closets and drawers to see if guest have forgotten any item upon check-out. • To log in number of pieces of luggage during all check-ins and check-outs as well as other deliveries to guest like messages, telexes, mails, package, faxes, flowers, etc. • To deliver newspaper to all occupies rooms, FIT guest and Admin offices. • To run errands for guest when requested (only within the hotel) • To page for guests in the lobby and adjacent area with the aid of a paging board. • To assist handicapped guests. • To maintain cleanliness and orderliness of the concierge counter in the lobby and luggage storage room. • Reports to the Assistant Manager- Front Office/ Concierge on all unusual incidents occurring in the lobby and floor area. • Assist the valet and doorman whenever required. • To be at their designated position throughout their working hours. • To perform any other duties as may be directed from time to time by the Assistant Manager- Front Office/ Front Office Manager.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationships with all department. • Must have high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Security Guard

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• To safeguard the physical wellbeing of the hotel’s property, employees and guest safety. • Maintain the highest standard of security of ensure satisfaction for all concerned while adhering to standards required by the hotel. • To keep a close watch on people loitering in the vicinity of the guest lift lobby, and approach all suspected undesirables character. Politely enquire as to their purpose of being in the area. If they are non-guest or merely visitors, refer them to the Front Desk. • Be alert and constantly monitor the CCTV monitors for any unexpected incident. • To ensure that the fire alarm control panel is in good operating condition. Any malfunctioning must be immediately reported to the Maintenance Department. • To ensure a smooth flow of traffic and no vehicle causes obstruction along the driveway. • To ensure that all firefighting equipment such as fire extinguishers, fire hose reels are accounted for and in good condition. • To perform any other duties as may be directed from time to time by the Security Officer/ Security Manager.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationship s with all department. • Must have a high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Steward

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Skills Required

Front Office Assistant

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Perform reception functions. • Assist guest in opening/handling of safe boxes • Perform cashiers functions. • Attend to all guest enquires, request and complaints. • Perform reservation functions as when required • Handling of Foreign Exchange. • Maintain safety/security and confidentiality at all times. • Maximize revenue through up-selling and suggestive selling. • Generate reports as and when required. • Attend monthly meetings as when required • To perform any other duties as may be directed from time to time by the Assistant Manager- Front Office/ Front Office Manager.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must have a knowledge in all job in Front Office control areas. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must able to maintain good relationships with all department. • Must have a high degree of professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Housekeeping Coordinator

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• To update room status e.g: VC, OC, IP etc. • To answer guest request and complains. • To post and record I on Lost and Found items. • Notifies the Housekeeper of valuable Lost and Found items immediately. • To perform any other duties as may be directed from time to time by the Executive Housekeeper.

Skills Required

• SPM or equivalent • Reading, writing and oral proficiency in English. • Must be willing to work a flexible schedule in order to accomplish all responsibility and task. • Must be able to maintain good relationship will all department. • Must have a high degree a professional integrity and be able to work in a prudent and organized manner. • Must have a commitment to follow all local policy and procedure.

Houskeeping Supervisor

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Skills Required

Commis I

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• To assist in the supervision of the Kitchen associates. • To ensure food preparation is done according to Hatten Hotel standards of food quality, presentation and sanitation. • To undertake duties which ensure the delivery of high class standards in preparation and service, as directed by Assistance Sous Chef and Sous Chef. Working at Hatten Hotel Melaka, including all outside catering events. • Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control. • Control food stock and food cost in his/her section or kitchen. • Cook food and prepare top-quality menu items in a timely manner. • Commis I are also required to ensure that all stocks are well maintained. • Ensure the quality of the food items. • Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques. • Ensure and prepare mise-en place for banquets and restaurant buffets as per quality required. • Ensure the proper sanitation and cleanliness of surfaces and storage containers. • Prepare and cook food according to recipes/menu. • To assist chef in preparing food according to the requirements or recipes or standards and the specification for his department. • To assist chef with chopping, packing and helping with dishes. • Work according to the menu specifications by Chef. • To perform any other duties as may be directed from time to time by the Executive Chef.

Skills Required

• SPM or equivalent • Professional certificates or other relevant education qualifications from an accredited institution in Culinary Arts, Hotel / F&B Management or related major is a plus. • Minimum 2 years of experience in the capacity as Commis II required. • Basic knowledge and skills in culinary for the assigned section, as well as food hygiene and safety standard required. • Ability to work cohesively with fellow colleagues as part of a team and follow the order from superior. • Must be able to work with flexible work schedule and conditions.

Finance Manager

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

The Financial Controller will be responsible for managing the day to day operations of the Finance department, such as preparation and management of the hotels financial budgets, implementing and overseeing all activities relating to the financial aspects of the hotel in compliance with the local tax laws and also by the hotel’s SOP’s. Additionally, he or she is responsible for the financial analysis, reporting, budgeting, forecasting, audit and control, asset and liability reconciliation, working capital and cash control. etc Also, ensure the safekeeping and updating of all legal documentation relating to the financial status of the hotel.

Skills Required

Bachelor's Degree in Finance/ Accounting. Qualified Chartered Accountant would be an added advantage. Should have the skills of MS Applications - Excel, Powerpoint etc. Knowledge of back office accounting systems like Sun, SAP, etc. Knowledge of Hotel Software or Property Management Systems like FIDELIO, OPERA, etc. Excellent communication and negotiation skills. Able to communicate in Bahasa Malaysia and English, both oral and written. Excellent financial/business acumen and possess strong Financial knowledge. Analytical skills and very well organised.

Purchasing Officer

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

To follow purchasing procedures as laid down by the hotel, especially local procurements, in coordination with the respective departments. To assist the Purchasing Manager/ Assistant Purchasing Manager in the following responsibilities. • Logs Purchase Requisitions submitted by the various departments. • Segregate the requisitions, whether to be procured from local supplier or from a foreign source. • Check the price in the market by calling for quotations for Purchasing Requisition with the exception of items that are already on contract basis. • Suggest substitute to the departmental head if the required goods are not available. • Check all quotations submitted by suppliers and verify the prices. A minimum of three quotations should be obtained for any item with the exception of regulated items. • Prepare the Purchase Orders after the Purchase Requisition are approved by the General Manager and the Financial Controller. • Monitor and keep track of Purchase Requisition and Purchase Order circulation. • Keeps Purchasing Manager & Assistant Purchasing Manager posted on the status of Purchase Requisition and Purchase Order pending approval. • Follow-up with the supplier to ensure timely delivery of the ordered merchandise. • Received in the morning, the requisition of the Kitchen through daily market list. • Place order for daily market list items based on tender prices. • Procure emergency requirements of the Kitchen by direct purchase. • Carry out market surveys with the Purchasing Manager & Assistant Purchasing Manager and compare prices in the market with those quoted by the suppliers. • Prepare market survey reports • Inform the Purchasing Manager and Chef regarding sudden price fluctuation of heavily consumed items. • Prepare comparative statement of tenders received and check the prices quoted and submitted by the bidders. • Distributes of Purchase Requisition and Purchase Order copies in timely manner, maintains accurate and up-to-date files. • Perform other duties as may be assigned by the Purchasing Manager & Assistant Purchasing Manager.

Skills Required

Maintenance Manager

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Assist in spearheading the optimal performance of the maintenance operation and services, to achieve a level of comfort and satisfaction that exceed Hotel’ expectation and which is cost effective and operationally viable. • Liaise with other departments with regard to the provision of engineering services to achieve Hotel’ satisfaction and comfort. • Optimize usage of operating equipment; supplies and services. • Maintain standards for maintenance and repairs of furniture, fixtures and equipment. • Identify, initiate and be responsible for special projects, treatments and repairs determined by Maintenance Manager from time to time • Simplify work techniques, update new techniques, supplies and equipment, increasing efficiency and the maintenance of operational readiness of equipment and supplies. • Assist Maintenance Manager to identify, develop and address manpower needs and training and review current systems. • Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counseling staff that deviates.

Skills Required

Reservations Manager

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Oversee revenue management and distribution strategy of the hotel and manage day-to-day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Create and maintain a 13-month rolling demand calendar. Create and develop pricing strategies in conjunction with the individuality of each hotel. Provide a weekly dynamic forecast of expected results, variances and budget comparisons. Manage and oversee strategy for all 3rd party distribution Responsible for assessing, analysing and pricing group business strategies Analyze overall monthly hotel performance and provide a summary report with recommendations to improve long-term strategies. Ensure all related systems are configured correctly, validated and working to full capacity Oversee and audit the standards and operations of the reservations department. Ensure web site booking process is maintained up-to-date and functional. Ensure hotel personnel is fully competent in the use of all systems Work in liaison with hotel sales and reservations departments as a team. Regularly check the input and the quality of data (segmentation, denials tracking, etc…)points. Conduct quarterly property performance reviews and develop strategic and tactical action Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.). Reduce the cost of distribution by finding new less expensive means of delivering business Prepare an outline for and support the annual revenue budget process. Inspire Hotel’s HODs to further embed a revenue management culture. Advise and coach the client in other operational areas. Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas. Any other reasonable requests made by management.

Skills Required

Front Office Manager

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

Leading Guest Services Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/ business decision making, demonstrates honesty/integrity, leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Manage all day to day operations. Understands employee positions well enough to perform duties in employees’ absence. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team. • Verifies recognition of employees is taking place across areas of responsibility. S.O.P. J. RD 01-001 • Communicates performance expectations in accordance with job descriptions for each position and monitors progress. • Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Review staffing levels to verify that guest service, operational needs and financial objectives are met. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies • Verifies compliance with all Front Office policies, standards and procedures. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Maintaining Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedbacks, and individual coaching when needed. • Supervises and managing employees. Managing all day to day operations. Understanding employee positions well enough to perform duties in employees ‘absence. • Acts as the ‘Service Champion “for the Front Office and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Responds to and handles guest problems and complaints. • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Managing and Conducting Human Resource Activities. S.O.P. J. RD 01-001 • Identifies the development needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Solicits employee feedbacks, utilizes an “open door “policy, and reviews employee. • Manage employee progressive discipline procedures for Front Office staff. • Manages employees progressive discipline procedures for Front Office staff. • Interviews and hires Manager and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Skills Required

Executive Housekeeper

Closing Date   : 2023-02-28
Hotel     : Hatten Place

Job Description

• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service • Oversees laundry operations • Schedules routine inspections of all Housekeeping areas by/with the Assistant Housekeeper and other supervisory personnel • Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair • Manages spring cleaning schedules • Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair • Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate • Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed • Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel • Conducts regular department meetings • Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs • Supervises outside contractors to ensure contractual compliance • Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats • Works with Finance and Business Support Manager in the preparation and management of the department’s budget. Duties include: o Prepares the Housekeeping budget o Monitors and controls inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stocks and costs o Controls and analyses department costs on an ongoing basis to ensure performance against budget o Manages the department’s expenses

Skills Required